Frequently Asked Questions
FAQ – You Ask, We Answer
Questions About Your Stay? We’ve Got Answers.
There might still be a few things you’re wondering about before or during your stay at the Tschardakenhof – here are some answers to our most frequently asked questions.
Didn’t find what you’re looking for? Just give us a call, send us an email, or use the contact form below. We’re happy to help!
«When will my apartment be ready on the day of arrival»
Your apartment will be ready for you from 4:00 p.m. on the day of arrival. FAQ
«When do I need to check out on the day of departure?»
Please check out by 10:00 AM on the day of departure
so we have enough time to prepare everything for the next guests. If you’d like a bit more time, just let us know – we’ll see what’s possible!
«How do I get my key?»
We don’t use keys – about 2–3 days before your arrival, we’ll send you an email with the access code for the entrance door.
«Can I bring my dog on vacation?»
Vierbeinige Freunde sind willkommen. (Ausser im Appartement Troadkasten) Die Kosten betragen
€20.00 per night for 1 dog
€30.00 per night for 2 dogs
€40.00 per night for 3 dogs
Around Lutzmannsburg and the vineyards, you’ll also find extensive walking trails that are ideal for a vacation with your dog in Burgenland. You can find more information about vacations with dogs here
“Is the Tschardakenhof a sustainable place to stay?”
Yes, the Tschardakenhof is a proud holder of the Austrian Ecolabel. We place great importance on conserving resources, use eco-friendly cleaning products, reduce plastic waste, and source our energy sustainably.
“Can I safely park and charge my bike or e-bike?”
Yes, as a certified Bett+Bike establishment, we offer special services to cyclists traveling through Central Burgenland. Your bicycles and e-bikes can be safely stored in our secure courtyard or in the designated storage room. Charging stations for e-bike batteries are available free of charge to our guests.
“Is the Burgenland Card included in the stay?”
Yes! During your stay at the Tschardakenhof, you’ll receive the Burgenland Card free of charge upon arrival. With it, you’ll enjoy numerous free admissions, discounts, and perks at attractions and thermal spas throughout the region.
“How far away is the Sonnentherme Lutzmannsburg, and are there any partner benefits?”
The Sonnentherme Lutzmannsburg is located about 1.5 km from our apartments and is easily accessible in just a few minutes by car (or about a 15-minute walk). As a partner facility, we offer our guests the ideal starting point for a family vacation. The fully equipped kitchens in our apartments are perfect for families looking for hassle-free self-catering.
“What wine and cultural experiences are there in the area?”
The Tschardakenhof is located in the heart of the famous Blaufränkisch region. Our historic, listed farmstead is the perfect starting point for wine tastings at the top wineries in Lutzmannsburg and excursions throughout the Mittelburgenland wine-growing region.
«How often will my apartment be cleaned?»
For environmental reasons, we clean the apartment once a week as standard for longer stays. However, if you’d like more frequent or daily cleaning, we can accommodate that on a flexible basis upon request. We’re also happy to simply change your towels for you if needed.
«Is there a washing machine and dryer available?»
There is a washing machine and tumble dryer in the basement of the Kramasuri common room. Washing powder is also available.
«What amenities do the apartments offer?»
We want you to feel pampered and strive to offer the best quality.
Each apartment features premium box-spring double beds, down duvets and pillows, LED TV, and high-speed internet. In the bathroom with shower, you’ll find a hairdryer as well as hand and bath towels.
The fully equipped kitchens include a stove, oven, fridge with freezer compartment, dishwasher, electric kettle, toaster, and a capsule coffee machine (Nespresso).
Basic spices like salt and pepper, as well as vinegar and oil, are provided.
You’ll also find pots, pans, cookware, dishes, and cutlery – everything you need for a relaxed cooking session.
Dish towels, cleaning cloths, dish soap, and dishwasher detergent are all provided in the apartments.
If the indicator for dishwasher salt or rinse aid lights up, you’ll find refills in the Kramasuri (our shared community space).
«Is there a coffee machine in my apartment? »
Each apartment is equipped with a capsule coffee machine (Nespresso).
For your first coffee craving, you’ll find a few emergency capsules in the apartment. If you need more, the nearby Billa on the main street offers a wide selection of brands and flavors.
«Do I need to bring my own towels and bed linen?»
No. Towels and bed linens are provided. We do not have bath towels on site for use at external spas or swimming lakes. Please do not take our towels with you when you go swimming!
«Is there internet / Wi-Fi?»
Ja, Highspeed-Internet und WLAN sind im ganzen Tschardakenhof kostenfrei verfügbar!
«Where can I park my car?»
Please park your car in the designated parking spaces across from the courtyard.
Only use the street for parking in case of emergencies – thank you!
«Where is the nearest supermarket?»
Right next to our Tschardakenhof farm is the Magedler family’s farm shop. Here you will find dairy products, regional specialities and various meat products.
A Billa supermarket is just 800 meters away (Birkenhain 9, 7361 Lutzmannsburg), located on the main road heading towards Oberpullendorf.
There are other supermarkets (Spar, Lidl, Hofer) in Oberpullendorf (about a 12-minute drive in the same direction).
Is breakfast available at the Tschardakenhof?
it will be delivered in a breakfast box straight to your door in the morning. Prefer to decide later? No problem – you can add breakfast anytime during your stay.
If you’d rather go out for breakfast, the Sunny Café & Patisserie is just a 5-minute walk from the Tschardakenhof – and it’s delicious!
«What payment options are available?»
The full amount for your stay must be paid in advance – preferably by bank transfer.
If you’re booking on short notice, you’re welcome to pay by credit card or PayPal. We’ll send you a secure payment link.
«When is payment due?»
To confirm your reservation, 50% of the total price is due at the time of booking.
The remaining balance is due 2–3 weeks before your arrival. We’ll send you a reminder email with all the details in good time.
«Until when can I cancel free of charge?»
When booking our standard rate, you may cancel free of charge up to 14 days before arrival. After that, a 95% cancellation fee applies. Please note that these deadlines do not apply to special offers and promotional discounts (in such cases, the respective terms and conditions of the offer apply).
Of course, we’ll do our best to keep your costs to a minimum and resell the apartment so that you don’t have to pay anything.
«Still have questions? Couldn’t find what you were looking for in our FAQ?»
