Frequently Asked Questions
FAQ – You Ask, We Answer
Questions About Your Stay? We’ve Got Answers.
There might still be a few things you’re wondering about before or during your stay at the Tschardakenhof – here are some answers to our most frequently asked questions.
Didn’t find what you’re looking for? Just give us a call, send us an email, or use the contact form below. We’re happy to help!
«When will my apartment be ready on the day of arrival»
Your apartment will be ready for you from 4:00 p.m. on the day of arrival. FAQ
«When do I need to check out on the day of departure?»
Please check out by 10:00 AM on the day of departure
so we have enough time to prepare everything for the next guests. If you’d like a bit more time, just let us know – we’ll see what’s possible!
«How do I get my key?»
We don’t use keys – about 2–3 days before your arrival, we’ll send you an email with the access code for the entrance door.
«Can I bring my dog on vacation?»
Four-legged friends are welcome (except in the Troadkasten apartment).
The cost is €20.00 per dog and night.
or more information about holidays with your dog, here
«How often will my apartment be cleaned?»
or longer stays, your apartment will be cleaned after one week.
If you’d like an extra cleaning in between, we’re happy to arrange that for you. Up to 2 cleanings per week are included free of charge.
«Is there a washing machine and dryer available?»
In the cellar of the shared Kramasuri space, you’ll find a washing machine and a dryer.
Laundry detergent is also provided – easy and convenient for your stay!
«What amenities do the apartments offer?»
We want you to feel pampered and strive to offer the best quality.
Each apartment features premium box-spring double beds, down duvets and pillows, LED TV, and high-speed internet. In the bathroom with shower, you’ll find a hairdryer as well as hand and bath towels.
The fully equipped kitchens include a stove, oven, fridge with freezer compartment, dishwasher, electric kettle, toaster, and a capsule coffee machine (Nespresso).
Basic spices like salt and pepper, as well as vinegar and oil, are provided.
You’ll also find pots, pans, cookware, dishes, and cutlery – everything you need for a relaxed cooking session.
Dish towels, cleaning cloths, dish soap, and dishwasher detergent are all provided in the apartments.
If the indicator for dishwasher salt or rinse aid lights up, you’ll find refills in the Kramasuri (our shared community space).
«Is there a coffee machine in my apartment? »
Each apartment is equipped with a capsule coffee machine (Nespresso).
For your first coffee craving, you’ll find a few emergency capsules in the apartment. If you need more, the nearby Billa on the main street offers a wide selection of brands and flavors.
«Do I need to bring my own towels and bed linen?»
No, bath towels are not provided.
We supply hand towels and bed linen, but no beach or pool towels. Please don’t use our indoor towels for swimming or bathing – thanks for understanding!
«Is there internet / Wi-Fi?»
Ja, Highspeed-Internet und WLAN sind im ganzen Tschardakenhof kostenfrei verfügbar!
«Where can I park my car?»
Please park your car in the designated parking spaces across from the courtyard.
Only use the street for parking in case of emergencies – thank you!
«Where is the nearest supermarket?»
Right next to the Tschardakenhof, the Magedler family’s farm shop invites you to discover fresh dairy products, regional delicacies and a selection of local meats.
A Billa supermarket is just 800 meters away (Birkenhain 9, 7361 Lutzmannsburg), located on the main road heading towards Oberpullendorf.
Weitere Supermärkte (Spar, Lidl, Hofer) sind in Oberpullendorf zu finden (ca. 12 Minuten mit dem Auto).
Is breakfast available at the Tschardakenhof?
it will be delivered in a breakfast box straight to your door in the morning. Prefer to decide later? No problem – you can add breakfast anytime during your stay.
If you’d rather go out for breakfast, the Sunny Café & Patisserie is just a 5-minute walk from the Tschardakenhof – and it’s delicious!
«What payment options are available?»
The full amount for your stay must be paid in advance – preferably by bank transfer.
If you’re booking on short notice, you’re welcome to pay by credit card or PayPal. We’ll send you a secure payment link.
«When is payment due?»
To confirm your reservation, 50% of the total price is due at the time of booking.
The remaining balance is due 2–3 weeks before your arrival. We’ll send you a reminder email with all the details in good time.
«Until when can I cancel free of charge?»
Here are our standard cancellation terms:
You can cancel free of charge up to 30 days before arrival. After that, a cancellation fee of 95% of the total price applies.
Of course, we’ll do our best to minimize your costs by rebooking the apartment.
If we succeed in renting it out again, you won’t be charged – we believe in fairness!
«Still have questions? Couldn’t find what you were looking for in our FAQ?»
